General Questions
Learn more about our company, service areas, and booking process.
What areas do you serve?
We provide professional cleaning services across London and Surrey. If you’re unsure whether we cover your location, please reach out to us, and we’ll be happy to assist.
Are your cleaners background-checked?
Yes! All our cleaners go through a strict vetting process, including background checks, professional training, and insurance coverage, to ensure your home is in safe hands.
How do I book a cleaning service?
Booking a cleaning appointment is simple and takes only a minute! You can book online through our website, call us at 020 3633 5119, or email info@solidcleanltd.com.
Service Questions
Understand what’s included in our cleaning services and how we ensure quality results.
Do I need to provide cleaning supplies?
How long does a cleaning session take?
The duration depends on the size of your home and the type of service booked. For example, a standard clean for a two-bedroom home typically takes 2–3 hours, while a deep clean or end-of-tenancy clean may take longer.
Do you offer deep cleaning or end-of-tenancy cleaning?
Yes! We provide a range of services, including deep cleaning, end-of-tenancy cleaning, Airbnb cleaning, and carpet cleaning. Whether you need a one-time service or regular maintenance, we’ve got you covered.
Payment Questions
Find out how to pay, refund policies, and discounts for recurring services.
How do I pay for the service?
We offer a secure, cash-free payment system. You can pay via credit/debit card, bank transfer, or online payment. Payments are only processed after the cleaning is completed to ensure your satisfaction.
Is payment secure?
Do you offer refunds?
Your satisfaction is our priority! If you’re not happy with the service, contact us within 24 hours, and we’ll offer a re-clean or a refund in line with our policy.
Other Questions
Additional information about rescheduling, cancellations, and special requests.
What if I need to reschedule or cancel my booking?
What if I’m not home during the cleaning?
No worries! Many of our clients provide key access instructions or leave a key in a secure location. Our team ensures that everything is locked up safely before leaving.
Do you offer commercial cleaning services?
Absolutely! We provide professional cleaning services for offices, retail spaces, and commercial buildings. If your business requires a reliable cleaning team, we can create a custom cleaning plan tailored to your needs.